Click the Download your files button and save to your device (for Windows users we suggested to save the file to Download for Mac users, please save it on the Desktop). You will receive the following email after export is completed.
Click the Deselect all button under Products.Please make sure you logout from all Google accounts and try to above step again.** Please contact your administrator”, this may due to the reason that you are using the same browser to login to another Gmail account. **If you see the error: “Transfer Your Content is only available to authorised G Suite for Education Accounts. Go to and login using and your HKU Portal PIN.Logout from all Google accounts and open an Incognito/InPrivate browser before doing the following steps.
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